After eleven months with our site online, we finally put out an ad for our very first employee! We actually needed to hire employees after our third month in business but that's besides the point. ![Smile [:)]](../../../../../emoticons/emotion-1.gif)
As some of you may have gathered, Attached to Baby has been run by one mama this entire year. My husband has his own career still, although he does help with shipping and book-keeping when he is home. Also, I am tremendously appreciative of the Online Babywearing Consultants who have helped (Katrina, Angie, Abigail and Karisa), as well as the Local Babywearing Consultants who sell locally (Beth, Terri, and JoLynda). These ladies have helped provide top-notch support to help thousands of mamas world-wide in choosing the perfect carriers!
However, I feel like can no longer move forward without admitting I need help. I basically have time only for shipping and answering emails as I can get to them. I am having trouble answering the phone, as each phone call easily turns into a 30 minute call, during which time I am frantically trying to make the post office deadlines. I have been unable to move forward or get any further with the site, with all the dreams I have for its potential. Customer service is top priority for me, and I don't want anything to suffer so I need to take some quick action.
So, hopefully, sometime this month, we will find the help we so desperately need. At the moment, I feel like I am one employee trying to run a Baby's R Us (although of course we are nowhere near that big). But I have to stock the shelves continually, while fielding questions about every product, while greeting customers at the door, ringing up orders, answering the phone, receiving shipments, etc... As you can see, it is pretty much impossible for one person to run such a business.
Wish me luck on this next endeavor! You may get to chat with her or see her name signed on your invoices...