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Home Knowledge Base Billing/Payment How do I get my Paypal Payment to go through?
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Article ID15
Created On3/22/2008
Modified3/22/2008
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How do I get my Paypal Payment to go through?
On February 8, 2008 we switched to a new shopping cart. Since then we've noticed a few Paypal payments are not going through correctly. This happens only for Paypal payments made on the final Receipt page, and does not affect people using Paypal Express.

This issue resulted in the Paypal "Click here to Pay" button Receipt page to show up multiple times when clicked, if the customer didn't wait for the page to transfer to Paypal.

It wasn't until March 22, 2008 that we found out it was a Paypal issue. It takes approximately 5-10 seconds to load the actual Paypal payment page where customers login to their Paypal account to pay. Due to this long wait, it is natural that customers would repeatedly click the button with nothing happening.

While our shopping cart company is working with Paypal to correct this issue, we've now added a prominent message before the Paypal "Click Here to Pay" button. That message is below.

IMPORTANT: After clicking the Paypal button, please wait approximately 10 seconds for Paypal page to load! Do not click again or leave the page until you are in Paypal.com.

So if you are experiencing issues paying with Paypal from the final Receipt page, please allow 10 seconds to pass while our site transfers to Paypal.com.